Ontario Racquet Club
Frequently Asked Questions
Ontario Racquet Club
Frequently Asked Questions
Healthy Can be Easy
The Ontario Racquet Club has so much going on, it can sometimes seem difficult to go from curious about tennis to furious on the court. Want to know how to take that next step? Wondering about how things work at ORC? Let's answer those questions!
Our Mission Statement
To Provide a Healthy Experience for the Mind, Body & Spirit
ORC is The Healthiest Decision You'll Ever Make
Club hours are usually 5:00 am to 11:00 pm from Monday to Friday. Weekends and holidays we're open 7:00 am to 10:00 pm.
If we have special hours, those will typically be listed on our homepage and contact ORC pages, we also keep our google profile up to date!
Programs you must sign-up for in advance, like tennis or swim lessons, can be found in our Program Guide.
Inclusive drop-in classes can be found by logging into the ORC App or Member Online Portal. If you'd like to view them without being logged in as a member, please follow this link.
Those can both be found here. Unless otherwise noted, all of these classes are included with your membership.
Much of that information is also on our smartpone app, which can be found by searching for "Ontario Racquet Club" on the Google Play or Apple App store.
Yes! There is a $20 fee to bring in a guest, and the same guest is only permitted into the ORC once per month. Please also note all ORC Memberships are given four complimentary guest passes per calendar year.
There is no fee to bring your guest to the ORC Restaurant, and you are welcome to do so as much as you like. Your guests are also welcome to many of our big events and socials, although they would of course need to purchase tickets and must be accompanied by a member.
Almost all of our Fitness Programming is included with your membership. Group Power, Spinning, Zumba, Hot Yoga, Aquafit - anything on our Group Fitness Schedule is included.
Of course, use of the Fitness Centre or Weight Room is likewise available to all adult members.
Some paid programs exist, either as a one-time workshop or an instructional program of several weeks. Those can all be found in our Fitness Program Guide.
That can be found here. Unless otherwise noted, all of these classes are included with your membership. You can register for a class on the ORC App or by accessing the Member Online Portal.
Children must be 15 years of age or older to use the Fitness Centre. If your teen is not quite there, we regularly offer a Teen Training course in our Program Guide, which will teach them to exercise safely and effectively. Teens who pass this course are then welcome to use the Fitness Centre.
We ask you please sign up for your group class in advance on the ORC App or Online Member Portal. You can also speak with the ORC Reception Team and they'd be happy to book you in. Signing up ensures there will be a space for you in the class, plus allows us to reach out in the unlikely event the class should be cancelled (due to instructor illness or other unforeseen circumstances).
Show-up to the class ten or fifteen minutes early, dressed appropriately and equipped with water, a towel and anything else you'd need for your class (such as a yoga mat).
Let the instructor know it's your first time attending; he or she will help you set up and feel comfortable. They will also keep an eye out for you, and assist if you seem lost or at all confused.
If you prefer, we often offer orientations or "launch" classes, which are designed to help get new people up-to-speed. Email us if you'd like to know when the next Launch Classes are!
Teens age 16 and older may use the gym without restriction. Young teens age 13 to 15 may gain access to the gym one of several ways.
First off, the ORC offers Teen Training, Weight Lifting & Teen Girl Training clinics. These 7-week learning courses teach gym safety, technique and etiquette - everything they need for a great workout.
They can also take Personal Training sessions. A minimum of two sessions will grant them access to the Fitness Centre.
Finally, Teens who already workout as part of their athletic training can take a Wellness Assessment in order to be cleared for using the Fitness Centre.
Questions? Email us!
When the sport court is open for free use - members can play cooperatively in the sport court with their friends, family and other members.
We will leave out basketballs and dodgeballs for use. If you want to use any other equipment you can bring it in. The sport court storage is not for use for members. Basketball nets will stay at 10 feet at all times.
View Racquet Programming
Check out our Tennis, Squash, Badminton & Pickleball Program Guide.
Every member is entitled to a tennis or squash assessment, which can be scheduled at reception, with the membership team, or here via email.
Once you've had an assessment, we'll review which clinics and classes are best for your level, plus introduce you to the various leagues, drop-ins, ladders and socials where you're sure to meet new players.
You're welcome to email Kyle for tennis integration or Allan for squash if you have any questions.
Courts may be booked through the Reception Team in person or by phone seven days in advance at 7:30 am. Online bookings using the ORC app and online portal open at the same time.
If you'd like a tennis lesson, a list of tennis pros is available at the reception desk; if you already know who you would like to book for your lesson, you may contact them directly. If you don't know which tennis instructor is best for you, reach out via email.
If you would like a squash lesson, simply reach out via email.
Would you like a Badminton or Pickle Ball lesson? Please reach out via email.
All our programming for Badminton & Pickle Ball is in our Program Guide. You can check out all the details there! We also have drop-ins which may not be listed; please contact Albert Fong via Email if you would like to know more.
Absolutely! We have a tennis pathway for our adult members designed to meet their specific needs. We have learning clinics for beginners, plus drilling and playing clinics for more advanced players. A detailed list is found in the Tennis Program Guide.
As for leagues, we offer both winter and summer league opportunities. If you'd like to participate, please email us and we'll make sure you're taken care of.
At ORC, squash is very social, connected sport. We participate in GTA leagues, plus have our internal house leagues. Beginners can attend a drop-in every Friday. Additionally, we frequently have internal tournaments and socials for our squash members.
ORC offers a variety of junior tennis clinics for kids aged 4 to 18 years. We use the progressive tennis development approach which allows us to introduce the sport to kids in a fun and safe way. All our introductory and recreational junior tennis clinics are in the Tennis Program Guide.
If your child is experienced and wants to attend our competitive or performance tennis programs, you'd be happy to learn ORC has been recognized by Tennis Canada as a Gold Status Tennis Development Centre since 2010 . We offer two pathways for talented young players; the Training Stream and the Performance Stream. Acceptance to these programs is by invitation only. You can learn more at ORCjrTennis.com
ORC offers a robust squash program for all levels of juniors, from beginner to elite. Kids from our program often compete on the national stage. See all of our programming in the Squash Program Guide, including information about our Squash Academy.
Yes, there is currently a waitlist for Tennis Memberships. If you'd like to know your position on the waitlist, or know how long the waitlist is, please email us.
There is no waitlist for Fitness & Pool Memberships.
The temperature is set to 84 degrees. This is the "warmest of the coolest" temperatures to ensure comfortable swimming for lane swimmers. It's also the "coolest of the warm" temperatures for activities such as Swimming lessons and Aqua fit that may not involve as much movement. The deck is kept between 86 and 90°F.
The ORC is pleased to offer lane swim throughout the day. Please sign up for a lane by logging into the ORC App or Online Member Portal. Once logged in, go to "Make a Reservation" and select "Swimming" as the top option. You can also do this by speaking with the ORC Reception Team.
Leisure Swim hours are Monday to Friday from 12:00 noon to 7:00 pm. Weekends and holidays, Leisure Swim takes place 10:00 am to 8:00 pm.
You are more than welcome to enjoy the features of the Patio while your children enjoy their time in the pool. We just ask that they successfully pass the swim test of 50m Front crawl followed by one minute of treading water. Swimmers who do not pass the swim test will need a parent with them inside the pool.
You can register for group lessons online through the ORC portal or app during the designated registration periods before each session. Please check the newsletter for specific registration dates. If you're looking to join group lessons outside of the registration period, please email us and we'll see what we can do.
Yes! Members can sign up for private, semi-private or "group of 3" lessons - available to both kids and adults. Cost is subject to change; email us for pricing and availability.
During warmer months, the pool roof remains open whenever the outdoor temperature is 21°C or higher. While we do our best to balance sun and shade, the roof will remain open most of the time to ensure proper ventilation on hot days.
Almost certainly! Although we will sometimes have "members only" events, ORC members can typically invite friends and family to our parties.
Absolutely! Members are welcome to bring friends and family to the restaurant; there is no guest fee.
Absolutely! Please contact our Events Team to learn all the ways we can tailor your event to your specific needs.
Yes! We offer fantastic parties for kids of all ages and interests. Contact our Events Team to learn more.
Our events will often change from one year to the next, but typically you can expect family-themed events for major holidays such as Valentine's Day, Easter, Christmas, etc.
We of course also have plenty of events aimed more towards adults - such as Trivia Night, Tennis Socials, Comedy Night, the Member Appreciation Party or our Big Summer Bash - just to name a few recent ones. Often, the Kids Club will remain open late during these events so parents won't require a babysitter.
All ORC programs and ammenities are available exclusively to ORC Members. Children must be on your membership to take part. We make exceptions for ORC Camps, which children can participate in without being a member. Learn more about ORC Day Camps here.
A Family Membership at ORC offers unbeatable value. Each child on the membership will be entitled to two hours daily in the playcentre while mom or dad workout, plus two weekly classes for the entire programming season. As an added bonus, they'll also have access to one free racquet program annually.
Great question! Those can be found here. If you look in the latest program guide, you'll find all complimentary programs marked as such (up to two per child, on a weekly basis).
We'd be happy to send those along. Please reach out to our Membership Team via email or telephone, and we're happy to send you our latest rates.
Yes - members are able to make private sport reservations. Volleyball and basketball can be booked for $50 plus tax per hour; the net will be set up for you. Pickleball or badminton is $20 per hour plus tax; with the net set up for you. Any guests will be subject to guests fees. Interested? Contact us!
Yes! In most cases, our "one -night-only" kids and teen events are open to guests, provided they attend with a member. Please note there may be an additional fee. Email us to have your child or teen's friend added to the guest list.
I'm sorry, but paid weekly classes (like the ones offered in our Program Guide) are only available to members. This includes Swim Lessons, Tennis Lessons, Squash Lessons, Pickleball Lessons, Kids & Teens Fitness, etc.
The one exception are Kids' Day Camps - our March Break Camps, Summer Day Camps and Winter Break Camps are open to the public.
Yes - we have family-style changing rooms in the Aquatics changing area. Additionally, Children 3 years and under are permitted in either change room at all times. Children 6 years and under may use either change room during peak swim times - Monday to Friday, 3:30 pm to 7:00 pm or Saturday & Sunday, 9:30 am to 1:00 pm.
Reservations are available one week in advance.
Please ignore this charge. When your child is signed into the Kids Club, those with Family Memberships have their two free hours of daily care applied.
To cancel a Kids Club reservation, you must call the Kids Club 905-822-5240 ext. 226.
Yes, you can, please note we are a nut free room, plus no popcorn is admitted. You can pack your own snacks, purchase a snack from the Kids Club or order food from the Restaurant, including Grab and Go.
We offer "Parents Time Out" which allows parents to leave their child in the Kids Club while they are away from club. The cost is $15 per hour, per child.