--- title: New ORC App | Ontario Racquet Club description: The New App at the Ontario Racquet Club --- ![Side Menu Close Button](https://hubpagedesigner.mediatownmarketing.net/assets/images/common/hide-side-menu-btn.png) [![Company Logo](https://hubpagedesigner.mediatownmarketing.net/assets/images/common/company-logo.png) ](https://www.ontarioracquetclub.com/?hsLang=en-ca) Call Us Toll Free: 905-822-5240 [ Club Directions ](https://www.ontarioracquetclub.com/contact-orc?hsLang=en-ca) - [ The Club ](https://www.ontarioracquetclub.com/about-the-orc?hsLang=en-ca) - [ Membership ](https://www.ontarioracquetclub.com/app-faq#menu-1) - ##### ABOUT THE CLUB - [About the ORC](https://www.ontarioracquetclub.com/about-the-orc?hsLang=en-ca) - [Hours and Location](https://www.ontarioracquetclub.com/contact-orc?hsLang=en-ca) - [Team Directory](https://www.ontarioracquetclub.com/ourteam?hsLang=en-ca) - [Contact Us & Media Inquiries](https://www.ontarioracquetclub.com/contact-orc?hsLang=en-ca) - ##### CLUB RESOURCES - [Register as a Guest](https://www.ontarioracquetclub.com/guest?hsLang=en-ca) - [Partner Clubs](https://www.ontarioracquetclub.com/partner-clubs?hsLang=en-ca) - [ORC Blog](https://blog.ontarioracquetclub.com/blog?hsLang=en-ca) - [Events at ORC](https://www.ontarioracquetclub.com/events?hsLang=en-ca) - [ Activities ](https://www.ontarioracquetclub.com/app-faq#menu-2) - ##### RACQUET SPORTS - [Tennis](https://www.ontarioracquetclub.com/tennis?hsLang=en-ca) - [Squash](https://www.ontarioracquetclub.com/squash?hsLang=en-ca) - [Pickleball](https://www.ontarioracquetclub.com/badminton-and-pickleball?hsLang=en-ca) - ##### WORKING OUT - [Fitness](https://www.ontarioracquetclub.com/fitness?hsLang=en-ca) - [Group Fitness](https://www.ontarioracquetclub.com/group-fitness?hsLang=en-ca) - [Yoga & Hot Yoga](https://www.ontarioracquetclub.com/yoga?hsLang=en-ca) - [Group Fitness Schedules](https://www.ontarioracquetclub.com/group-fitness-schedules?hsLang=en-ca) - ##### AQUATICS - [Aquatics at ORC](https://www.ontarioracquetclub.com/aquatics?hsLang=en-ca) - [Aquatics Schedule](https://www.ontarioracquetclub.com/group-fitness-schedules?hsLang=en-ca) - ##### FOR KIDS - [Kids & Teens Program Guide](https://www.ontarioracquetclub.com/program-guide?hsLang=en-ca) - [Kids Camps](https://www.ontarioracquetclub.com/camps?hsLang=en-ca) - [ Restaurant & Events ](https://www.ontarioracquetclub.com/app-faq#menu-3) - ##### DINING AT ORC - [The ORC Restaurant](https://www.ontarioracquetclub.com/restauraunt?hsLang=en-ca) - ##### Events - [Events at ORC](https://www.ontarioracquetclub.com/events?hsLang=en-ca) - [ Services ](https://www.ontarioracquetclub.com/app-faq#menu-4) - ##### SERVICES - [Personal Training](https://www.ontarioracquetclub.com/personal-training?hsLang=en-ca) - [Nutrition](https://www.ontarioracquetclub.com/nutrition?hsLang=en-ca) - [PlayCentre](https://www.ontarioracquetclub.com/kids-play-centre?hsLang=en-ca) - ##### LOCATIONS - [Club Spa](https://www.orcclubspa.com/) - [Club Physio Plus](https://www.ontarioracquetclub.com/club-physio-plus?hsLang=en-ca) - [Pro Shop](https://orcproshop.com/) - [ Kids Club ](https://www.ontarioracquetclub.com/app-faq#menu-5) - ##### THE PLACE TO BE - [Kids Club](https://www.ontarioracquetclub.com/kids-club?hsLang=en-ca) - [PlayCentre](https://www.ontarioracquetclub.com/kids-play-centre?hsLang=en-ca) - ##### FUN FOR EVERYONE - [Kids & Teen Programs Guide](https://www.ontarioracquetclub.com/program-guide?hsLang=en-ca) - [Kids Camps](https://www.ontarioracquetclub.com/camps?hsLang=en-ca) - [ BECOME A MEMBER ](https://info.ontarioracquetclub.com/book-a-tour?hsLang=en-ca) Ontario Racquet Club The New ORC App ![Icon Arrow Down](https://hubpagedesigner.mediatownmarketing.net/assets/images/about-us/icon-arrow-down.png) The New ORC App Download for iOS You can download our new app for your [iPhone or iPad via this link >>>](https://apps.apple.com/ca/app/the-new-orc-app/id6737286323) Download for Samsung & Android You can download our new app for your [Android phone, which includes most Samsung devices, right here >>>](https://play.google.com/store/apps/details?id=com.daxko.club.automation.orc) Are you using a PC, Laptop or Tablet? You're a good fit for our web portal that works through your internet browser. [You can access that right here >>>](https://orc.clubautomation.com/) F.A.Q. Login Credentials Email us below if you forget your login and password. [EMAIL US](https://www.ontarioracquetclub.com/cdn-cgi/l/email-protection#deb8acb1b0aababbadb59eb1b0aabfacb7b1acbfbdafabbbaabdb2abbcf0bdb1b3e1adabbcb4bbbdaae38eb2bbbfadbbfbecee9fadadb7b9b0fbecee93bbfbecee90bba9fbecee92b1b9b7b0fbecee9dacbbbabbb0aab7bfb2adfbeceeb8b1acfbeceeaab6bbfbecee9faeaefbeceefbece8fbecee89bbbcadb7aabbf8bcb1baa7e396bbacbbfbeceeb7adfbeceeb3a7fbeceeb0bfb3bbfbed9f) Other Questions Have a question not covered by this FAQ? Click the button below to email us. [EMAIL INQUIRY](https://www.ontarioracquetclub.com/cdn-cgi/l/email-protection#a4cdcac2cbe4cbcad0c5d6cdcbd6c5c7d5d1c1d0c7c8d1c68ac7cbc99bd7d1c6cec1c7d099eac1d3819694e5d4d4819694edcad5d1cdd6dd) #### [ What are my login and password? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-0) Your login credentials are the same ones you've been using for the existing app and online portal. Not sure what they are? The Reception Team can help, or you can reset your password at [https://orc.clubautomation.com/](https://orc.clubautomation.com/) --- #### [ What app do I use to book Group Fitness classes and lane swim? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-1) The existing Motionvibe app will not show any classes or lane swim availability as of Monday January 27th. This means that come Monday January 20th, you'll look seven days ahead on the old app and see no classes. You'll then need to switch to the new app to book these classes and lane timeslots. --- #### [ Will the old app continue to work? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-2) Yes and no. The Motionvibe app will allow members to book courts and view pre-recorded virtual classes for a little while still. However, after Monday January 27th, all lane swim bookings and group fitness classes will only be bookable via the new app. --- #### [ How do I book a Tennis, Squash or Pickleball Court? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-3) Look for a circle that says "Reservations" on the main screen. Don't see it? Tap on "Explore" on the bottom and you'll see it there. --- #### [ How do I book a Swim Lane in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-4) Look for a circle that says "Reservations" on the main screen. Don't see it? Tap on "Explore" on the bottom and you'll see it there. Once there, under "Select Department" you'll see Swimming as one of the options. Selecting that option will allow you to book lane swim. --- #### [ How do I book a Group Fitness Class in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-5) Look for a circle that says "Classes" on the main screen. Don't see it? Tap on "Schedule" at the bottom of the screen and it will come right up. --- #### [ How do I book a Pickleball Drop-In in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-6) Look for a circle that says "Classes" on the main screen. Don't see it? Tap on "Schedule" at the bottom of the screen and it will come right up. You'll see a lot of fitness classes on this list, but assuming you're looking at the correct day of the week and time, all our Pickleball Drop-Ins will be available for sign-up here. --- #### [ How do I reserve time in the PlayCentre in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-7) Tap on "Schedule" at the bottom of the screen, then tap on "Childcare Reservations" at the top. Please note you must have a child on your membership for this option to show. Not seeing any morning booking options? Check your filters to make sure the correct number of children are selected, for the correct time allotment. Additionally, please note that although a cost will be listed when booking, no charges go through until pick-up. Those entitled to complimentary PlayCentre use will of course go through at $0.  --- #### [ How do I view my statement in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-8) Tap on "Profile" in the bottom right, then look for the "Statements" option. --- #### [ How do I cancel my court booking in the new app? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-9) On the main app screen, you'll see "Good Morning" or "Good Afternoon" at the top of the page. Right underneath, you'll see "Upcoming" with your next scheduled event. Tap "View" to the right, then navigate to the date of the court. Find it on your list, then you'll see you have the option to "Cancel" on the right. Please note courts can only be cancelled if you are more than 24 hours out from your court time. If not, you'll need to call the reception team. --- #### [ What if I only want to book on my Tablet or Computer? ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-10) Members can use their tablet, iPad, computer or laptop can login at [orc.clubautomation.com](https://orc.clubautomation.com/) - which has the same functionality as the app, all done in a web browser.   --- #### [ I would like to see how many people are booked in a swim lane ](https://www.ontarioracquetclub.com/app-faq#collapse-CMSEditable_67805b9b54899-11) The app does not currently support this feature, but we know it's important to our lane swim members. We've asked our software team for potential solutions and are evaluating ways we can make this work for all our members. --- - [![Photo Gallery Image](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ](https://hubpagedesigner.mediatownmarketing.net/uploads/imagemanager/image_59ee4b428e808.jpg) - [![Photo Gallery Image](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ](https://hubpagedesigner.mediatownmarketing.net/uploads/imagemanager/image_59ef8e257b8b2.jpg) - [![Photo Gallery Image](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7) ](https://hubpagedesigner.mediatownmarketing.net/uploads/imagemanager/image_59ef5edf26011.jpg)